Refund Policy:
We offer a full refund to users for refund requests placed within a period of 3 (three) days from the date of delivery and only in the instances mentioned herein. The user will have to place a refund request in the form and manner explained below. You may be eligible for a full refund only in the following circumstances:
- You received the wrong product.
- Items missing in the order.
- The ordered item(s) are lost or damaged during transit.
- The ordered item(s) are past their expiry date.
- (In very rare cases) if products cause allergic reactions/do not suit your body.
We also understand that various circumstances may arise leading you to want to return a product that is not defective. In these cases, we may allow the return of unopened, unused products, ONLY if you notify us within 3 (three) days of receipt of the order/product. We will initiate the pick-up of such products once we receive a return request from you within the timelines specified here. Any expense arising on the part of the return of the product or products shall be borne by the customer.
How to request a refund:
You can raise a refund request by contacting our customer care team through the channels specified below (available only between 8 AM to 7 PM, except Tuesdays) with your order ID, including the reason why you are requesting a refund and specifying which items were missing. In the case of “missing” claims, we will review the packing video to make sure all items were placed in the package. We would request you to share the images of the products when you send us an email or a message on WhatsApp. You can contact us at email: [email protected] or drop us a message on WhatsApp at +918237199223. In case you have purchased a product which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well.
How is the return processed?
Once we receive a refund/return request, we will send our logistics partner to pick up the product. This may be arranged within 2 (two) working days of raising a refund request by the user in most cases. Please note that this time may vary depending on the availability of logistics partners, pin-codes, and public holidays, etc. For returns, the refund for returned products will only be initiated if they pass through a quality check conducted by us. If the quality check fails, the product will be reshipped back to you. We request you to please send the product along with all accompanying material and original packaging.
Processing of refund:
The mode of refund may vary depending on the mode through which the original payment was made by a user. If the mode of refund is by credit/debit card or net banking, please allow 7 to 10 working days for the credit to appear in your account. While we regret any inconvenience caused by this timeframe, it is the bank’s policy that delays the refund timing, and we have no control over that. If the mode of refund is for a Cash on Delivery payment, we will require an image of a voided cheque leaf or of a bank statement to ensure that the account numbers are accurate. Once approved, COD refunds may take as long as 3 weeks.