Privacy Policy

Privacy Policy

By accessing or using our website or by otherwise providing us with your information, you confirm that you have the capacity to enter into a legally binding contract under Indian law, specifically the Indian Contract Act, 1872. You must have read, understood, and agreed to the practices and policies outlined in this privacy policy, indicating your acceptance of the privacy policy.

You hereby consent to our collection, use, sharing, and disclosure of your information as described in this privacy policy. We reserve the right to change, modify, add, or delete portions of the terms of this privacy policy at our sole discretion, and any continued use of the website by your use of the website following any such amendments will be deemed an implicit acceptance of the privacy policy in its amended form. If you are accessing or using the website from an overseas location, you do so at your own risk and shall be solely liable for compliance with any applicable local laws.

If you do not agree with this privacy policy at any time, in part or as a whole, please write to us at [email protected]. Do not use the website or services provided on the website or provide us with any of your information.

We collect the following information about you:

(a) Registration Information: When you register to use our website, we collect your registration details, including phone number, email address, and name. We verify your phone number with the help of a one-time password sent to your phone number.

(b) Order Information: We may collect information necessary for us to process your order on the website, including items you place in the cart, your postal address, and specific payment information such as payment transaction details. However, we do not collect any bank account information, debit or credit information, or any other payment instrument details.

(c) Usage Information: We may collect information about how you use our website, your device and software, including usage statistics, traffic data, your IP address, browser, operating system type, domain names, login status, history of payment methods used, access times, locations, previous consultations, order status, previous orders, and transactions, including product pricing details, transaction information, and payment and browsing history.

We use your information for the following purposes:

(a) To operate and improve the website to foster a positive user experience and to improve our business as a whole;

(b) To process and deliver your order with us;

(c) To enable your access to our website to purchase products and provide you services;

(d) To enable you to initiate a consultation with the doctors and to provide you with doctor consultation and personalized treatment plans;

(e) Analyzing data, tracking trends, building algorithms, creating databases for rating systems, recommendations engines, etc.;

(f) Research;

(g) For non-targeting reasons such as frequency capping, compliance, billing, ad reporting or delivery, market research, or product development purposes;

(h) To comply with applicable law;

(i) To conduct audits and quality assessment procedures;

(j) To analyze the use of our resources, troubleshooting problems, and improving our products and services by using the information regarding your mobile device and software;

(k) Contacting users, both during and after an order, for updates, resolution of queries, order details, consultations, follow-up consultations, or offering new products or services;

(l) To investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our terms, or as otherwise required by law;

(m) To respond to any queries that you may have, and to communicate information to you, including notifications of any promotions or alerts, any changes/updates to the website, or the introduction of any future fees or charges that we may collect at the time for purchasing products or provision of our services to you;

(n) To contact you, by way of SMS, email, and phone calls, from time to time to record your valuable feedback on our products and services, as they currently stand, and/or any potential products and services that may be offered in the future.

We may disclose your personal information and SPDI, as the case may be, to third parties in the manner and for the purposes specified below.

(a) We may disclose your personal information and SPDI to doctors for diagnostic or therapeutic purposes or to otherwise track or improve our products, services, or business.

(b) We may disclose your personal information to our logistics partners for processing orders placed by you on the website;

(c) We may disclose your personal information and SPDI to pharmacies, wherever applicable, for arranging dispatch of your order;

(d) We may disclose information to our partners, affiliates, investors, stakeholders, or potential associates in an anonymized and aggregate manner, so that they too may understand how users use our website and enable us to create a better overall experience for you.

(e) We also share aggregated anonymous information about users with our clients, partners, other users, and other third parties so that they may be aware of the nature and number of users, in order for them to be able to serve advertisements and other kinds of marketing information that may be relevant for you on our website;

(f) We may disclose and transfer your personal information and SPDI to a third party who acquires, or may potentially acquire, our business, whether such acquisition is by way of a merger, consolidation, or purchase of all or a substantial portion of our assets or investment in us;

(g) We may transfer personal information and SPDI to a third party, including persons outside India, to improve our products and services; and

(h) We will disclose your personal information and SPDI if legally required to do so, pursuant to an order from a governmental entity or in good faith to:

(i) Conform to legal requirements or comply with legal process;

(ii) Protect our rights or property or our affiliated companies;

(iii) Prevent a crime or national security; or

(iv) Protect personal safety of our users or the public.

The website may include hyperlinks to various external websites and may also include advertisements and hyperlinks to applications, content, or resources (“Third Party Links”). We have no control over such Third Party Links present on the website, which are provided by persons or companies other than us. You acknowledge and agree that we are not responsible for any collection or disclosure of your information by any